Privacy Policy

Scope of This Policy

This Privacy Policy applies to all users of Ready Taxi, including both riders and drivers. It covers:

• Mobile applications
• Websites
• Customer support channels
• Any offline interactions related to our services

Together, these are referred to as the "Services."

Definitions

• "User" means anyone using the Ready Taxi platform
• "Rider" means a person booking a ride
• "Driver" means a service provider offering rides
• "Device" means mobile phone, tablet, or computer
• "Personal Information" means details that identify you (name, phone number, email, etc.)
• "Usage Data" means information collected automatically when using the app
• "Service Providers" means third parties helping us operate the platform

Information We Collect

1. Information You Provide

We may collect information when you register an account, book or accept rides, or contact support. This may include:

• Full name
• Phone number
• Email address
• Pickup and drop locations
• Payment details
• Profile photo (optional)

2. Information Collected Automatically

When you use the platform, we may collect:

• Device type and operating system
• IP address
• Platform usage activity
• Location data (GPS tracking during rides)
• Ride history and booking activity

This helps us improve performance and provide better service.

3. Location Information

To connect riders and drivers efficiently, we collect real-time location data during active trips. This allows driver-rider matching, route tracking, and estimated arrival times. Location tracking stops when the trip ends unless otherwise permitted.

4. Cookies and Tracking

We use cookies and similar technologies to improve performance, analyze user behavior, and personalize user experience. You may disable cookies through device settings, but some features may not function properly.

How We Use Your Information

We use collected data to:

• Provide ride-hailing services
• Match riders with nearby drivers
• Process payments securely
• Send booking confirmations and updates
• Improve platform features and performance
• Prevent fraud and ensure safety
• Offer customer support

We may also use data for analytics and business improvement.

Sharing of Information

We do not sell your personal data. However, we may share it in the following cases:

1. With Drivers and Riders

• Rider details are shared with drivers to complete trips
• Driver details are shared with riders for identification

2. With Service Providers

We may share data with third parties who help us operate the platform, such as:

• Payment processors
• Cloud service providers
• Customer support services
• Analytics providers

3. Legal Requirements

We may share data if required by law or to:

• Comply with government requests
• Prevent fraud or illegal activity
• Protect user safety

4. Business Transfers

If Ready Taxi is merged, acquired, or sold, user data may be transferred to the new entity.

Data Security

We use industry-standard security measures such as:

• Encryption
• Secure servers
• Firewalls
• Access control systems

However, no system is 100% secure, and we cannot guarantee absolute protection of data.

Data Retention

We retain your information:

• As long as your account is active
• As required for legal compliance
• To resolve disputes or enforce policies

After that, data may be anonymized for analytics.

User Rights

You may:

• Access your personal data
• Update or correct information
• Request account deletion
• Opt out of promotional messages

You can manage these options through the app or customer support.

Third-Party Links

The platform may contain links to third-party services. We are not responsible for their privacy practices. Users should review their privacy policies separately.

Children's Privacy

Ready Taxi is not intended for users under the age of 18. We do not knowingly collect data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the website. Continued use of the platform means acceptance of updates.