Refund Policy

Last Updated: April 2026

We aim to ensure that every ride booked through the Ready Taxi platform is smooth, safe, and reliable. However, we understand that unexpected situations may sometimes occur. If your ride experience does not meet expectations, you can share your feedback with our support team. In cases where you believe there was an issue with pricing, service quality, or ride completion, you can raise a complaint. Some of these cases may be eligible under our Rider Refund Policy.

1. Overview

If you experience any issue during a ride, you should report it within 30 days of the trip. Each request is reviewed individually based on the situation and platform policies.

Ready Taxi is a digital platform that connects riders with drivers for completed trips. By confirming a ride, you agree to the fare and service terms associated with the trip. It is the rider's responsibility to review trip details before booking.

2. What We Show You Before Booking

As a rider, you are shown the following important details before confirming your ride:

Estimated fare and total trip cost
Driver details such as name, vehicle type, and license plate number
Estimated arrival and travel time

3. When Am I Eligible for a Refund?

You may be eligible for a full or partial refund in the following situations:

You were charged incorrectly due to a system or technical error
The final fare was significantly higher than the estimated price without any route changes or added stops
The trip was not completed as expected or ended far from the selected destination without valid reason
The ride was not taken due to suspicious activity or booking issues
Duplicate charges or billing errors occurred during payment

4. When Am I Not Eligible for a Refund?

Refunds may not be provided in the following situations:

Concerns related to vehicle condition or comfort preferences
Driver behavior or service expectations not meeting personal preference
Incorrect ride selection made by the user (wrong vehicle type or booking choice)
Traffic delays, road conditions, or route changes due to external factors
Price changes caused by route modifications during the trip

For service related concerns, you may still rate the driver or report feedback to help improve service quality on the platform.

5. Resolving Your Request

You can submit a refund request or complaint directly through the Ready Taxi platform or customer support portal within 30 days of the trip.

Once your request is reviewed, eligible refunds (if approved) will be processed and credited back to your original payment method within 3–7 business days, depending on your bank or payment provider.

Our support team carefully evaluates each case to ensure fair and transparent resolution. Need help? Reach us directly on WhatsApp at +91 88782 38088 or call us , our support team is available 24x7.

6. False or Misleading Reports

We take all reports seriously and investigate them thoroughly. Submitting incorrect or misleading information while requesting refunds or disputing charges is against platform policies. Such actions may result in:

Rejection of refund requests
Temporary restrictions on your account
Permanent suspension in serious cases

Our goal is to maintain a fair, safe, and trustworthy platform for all users. We appreciate honest communication and will always work to resolve genuine issues.